Hansel toured Finland
Hansel’s autumn roadshow visited 14 locations. The roadshow started on 25 September 2019 in Rovaniemi and ended on 4 December 2019 in Hämeenlinna. We met almost 400 customers to tell them about the merger of Hansel and KL-Kuntahankinnat and Hansel’s services. We reviewed future joint procurement processes and offered them guidance on how to join and log into our online service.
We submitted a feedback survey to the participants after each event. On a scale of one to five, our average score was a whopping 4.4! Many of the customers already stated during the roadshow that it is important for Hansel to be visible to its customers all around the country and meet them face to face.
The roadshow aimed to make Hansel more familiar as a procurement partner and speak to those gathered about the services we offer to all our customers. Many new customers discovered our services during the autumn and joined our framework agreements.
The roadshow participants included Anssi Pihkala, Managing Director, Raili Hilakari, Deputy Managing Director and Maritta Mäkelä, Account Director. At all the locations, they were supported by a joint procurement expert and account managers.
The experiences from the roadshow were positive, and we will surely arrange similar events in the future – let’s see what the most topical issues are for the customers at that time!
The customer forum is a new network consisting of representatives of Hansel’s expanded clientele. Established in the autumn and consisting of twenty members, the team offers its views on the development of Hansel’s operations, coaching and the sharing of good practices. The forum’s first meeting took place in January 2020.